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Google Expanding Alliance with Cisco in Hybrid Cloud and The Contact Center

At Next ‘19, Cisco and Google Cloud announced a hybrid cloud partnership to bring Anthos and Cisco HyperFlex to their shared customers. Today, Google announced that the general availability of Anthos 1.2 with Cisco HyperFlex, with a Cisco Validated Design (CVD) for the joint solution coming soon.

Google Cloud’s Anthos deployed with Cisco HyperFlex enables users to modernize in-place with existing resources which can automate policy and security at scale, track configuration and policy changes to have an audit log of system configuration, and update configurations in seconds across all of Anthos environments. It also provides consistency, the same experience across on-prem and in the cloud.

Vice President Product Management of Cisco, Kaustubh Das said, “This is an important milestone in our hybrid cloud partnership with Google Cloud. With Anthos and the HyperFlex Data Platform, our customers now have a highly available and resilient on-prem data platform for running Kubernetes workloads at scale. We now have all the benefits of Anthos on a system that delivers predictable performance, enterprise-grade data services, storage optimization, security and zero downtime during upgrades.”

Cisco HyperFlex unifies compute, storage, and networking. Anthos GKE on-prem deployed on Cisco HyperFlex provides a Container-as-a-Service environment based on user’s recently released Anthos 1.2. This solution provides end-to-end orchestration, management and scalable architecture to deploy Anthos on Cisco HyperFlex with HyperFlex CSI (Container Storage Interface) for persistent storage. Customers looking at hybrid cloud models will experience a consistent Kubernetes experience on-prem as well as on the cloud with:

A single management control plane for the entire hardware lifecycle management.

Scalable and highly available hyperconverged infrastructure to aid container applications with compute, network and storage needs,

Faster turnaround time, making it a good fit for DevOps and CI/CD use cases.

Anthos single control plane for multi-cloud management, allowing users to deploy applications across hybrid and multi-cloud environments without changing the underlying code.

Google also expanding partnership with Cisco to modernize the Contact Center by offering Contact Center AI through Cisco’s platform. Cisco is now bringing in Google Cloud’s Natural Language Processing (NLP), AI, and ML capabilities to create a seamless end-to-end conversational experience for customers. Cisco is now introducing Google Cloud’s conversational IVR, Virtual Agent, Agent Assist, and Insights to their contact center offering.

Source: cloud.google.com

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