admin The communications revolution has redefined the world of business. The impact of this formidable development can be felt in all arenas of the market. Collaborating with a reputable cloud-based communications solution provider is the inevitable need of the contemporary era. CallTower is one such leading cloud-based, unified communications solution provider catering to the needs of growing organizations worldwide.
The company instrumentalizes cutting-edge technologies to deliver unrivaled integrated communication solutions. CallTower is a leading provider of cloud-based, enterprise-class Unified Communications, Contact Center, and collaboration solutions. CallTower’s proprietary platform, CallTower Connect (“Connect”), delivers integrated and fully supported Native Microsoft voice via Direct Routing, GCC High Conferencing, Enterprise Skype for Business, Office 365, Cisco and CT Cloud UC/Collaboration (powered by Metaswitch), multiple contact center solutions including Five9 and additional solutions such as SIP Trunking, attendant consoles, fax solutions, and more. This helps augment the operational capacities of the clients to unmatched levels.
The Gregarious Leader
The unmatched success of the CallTower brand is owed to the relentless guidance and astute skills of its Chief Revenue Officer, Mr. William Rubio. With a Bachelor of Science degree in Industrial Engineering from the University of Miami and a master’s degree in Business Administration from Kennesaw State University’s graduate program, William helps navigate the CallTower strategy through the ebbs and flows of the competitive market arena. William is the embodiment of a variegated plethora of knowledge. As an ingenious thinker and leader, he possesses invaluable insights on VoIP, Cloud, Channel Distributions, Wholesale, IT, Operations, Capital Raise, Business Development and Product Development in the industry.
His legacy dates to when he was responsible for leading EarthLink’s Nationwide Hosted Voice Cloud Solution in the channel/partner community. He also served as the Vice President of Sales at STS Telecom and held several leadership sales/engineering positions at AT&T, XO Communications, and other related technology companies.
It’s critical to make yourself the right provider for your customers instead of the other way around. Customers know what they want and it’s our responsibility to design the right solution and provide them a competitive advantage to grow their business – William Rubio
With over 25-years of experience in the Telecommunications/IT and sales segments of the business world, William helped bring unmatched perception and expertise to the CallTower venture. He spearheads CallTower’s company-wide sales and marketing while providing comprehensive and strategic long-term business development. William works as part of the strategic and due diligence team for M&A and capital raise. William exemplifies the altruistic trailblazer’s image as he leads the venture higher on the ladder of global accolades.
The Ingenious Brilliance of the Brand
CallTower was the first solution provider to deliver an integrated Office 365 Native Microsoft Teams experience with global calling plans, empowered by a 24/7/365 US-based client services team and ensuring a personalized implementation, adoption, training and support strategy. As a Microsoft Gold Partner and Cisco Premier Partner, CallTower’s monitoring and management services provide the highest quality user experience for both solutions.
CallTower delivers key Microsoft Teams UCaaS features and functionality which are unavailable through other providers. Customers using CallTower’s Teams Direct Routing can easily redirect calls to an alternate number in case of a Microsoft outage and stay connected. CallTower delivers essential business integrations such as native Teams Contact Center, SMS texting and paging, door buzzers, credit card machines and more that further empower business.
CallTower is the only solution provider that delivers Teams conferencing and PSTN to GCC High. GCC High is the commercial version of Office 365 that DoD Government Contractors utilize.
CallTower has been delivering Cisco UC solutions since 2002. As organizations become more complex, their employees need more innovative and better ways to collaborate. This experience should connect people, information and their teams. Cisco offers this experience – and it is the most secure IP telephone system available. CallTower’s Hosted Cisco solutions provide the ultimate unified communications capability for all businesses, no matter how small or large. It delivers a seamless user experience with high-quality, scalable web and video capabilities. CallTower’s Cisco offerings are easy–to–use business communication technology tools that support mobility, messaging, conferencing and presence management.
CallTower secured unmatched experience in the industry; it now implements to that experience to ensure clients receive the quality services they are guaranteed. This ingenious strategy of operative virtuosity helps CallTower remain a step ahead of its market competitors.
CallTower Connect: The True Unifier
CallTower’s solutions are provisioned and maintained via the CallTower Connect (Connect) portal. Connect is a single pane of glass that enables customers to easily provision and make changes to their solutions within one portal. This innovative proprietary portal eliminates the complexities and hassles of administering solutions individually. Within one easy-to-use web or mobile application, Connect streamlines the management of all CallTower solutions. Thus, Connect is deemed as the unifier within the unified connectivity segment.
Reimagining Connectivity
Communication enterprises are faced with the most conspicuous dilemma of integrating multiple unified communications platforms like instant messaging, conferencing, voice, presence, email, video, CRM, and mobile together. The scarcity of resource bundles coupled with managing operations in multiple locations further aggravates this issue. However, CallTower has been able to ideate a systematic solution to this pressing issue. With its innovative and novel integrative abilities, customers are guaranteed quality services 365-days of the year. The technologically astute operational model of the firm ensures that service provision is free from any lapses.
If you’re an expert in your field – act like it. If you’re not – work on it and never stop learning. – William Rubio
Words of Wisdom
William believes in remaining true to your grit. He cautions all young and novice entrepreneurs to refrain from cutting corners. Establishing a revered brand reputation is an unparalleled feat. Many entrepreneurs fail to achieve this goal as they expend their time and efforts in saving costs in ways that affect the overall service quality. One of the core principles of building a reputable brand is to ensure that the firm is established as an eminent solution provider —to differentiate it from the overwhelming market competition. Moreover, attention must be paid to curating escalation paths and departmental processes so that transitions are smooth and painless for both the employees and clients.
Expanding the Horizons
CallTower remains sincere to its sole avowed goal of connecting people. The future roadmap of the firm exemplifies this promise. The team at CallTower, led by William Rubio, will continue to strive for perfection in ideating and integrating new technologies to ensure greater customer satisfaction. With solutions empowered by stalwarts like Cisco and Microsoft, CallTower will continue to remain the number one gateway for connecting people. The possibilities of expansion and diversification remain endless for CallTower. Indeed, the team now seeks what’s beyond the horizon!
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