admin Ubertesters offers a complete, end-to-end, software QA testing solution for digital products to help organizations beta test their digital products prior to launching it confidently. The holistic solution includes: A SaaS product – a robust platform to manage the entire mobile beta testing process and teams,; A crowd testing service of global, professional testers for hire with devices (like ‘Lyft’ but for QA experts) for most flexible and cost-effective global testing under real-life conditions; and Offshore outsourcing services of QA experts on full time basis based in the company’s East European facilities.
The company’s main service is Crowdsourced testing to allow customers a “stress free” and much faster launch of new digital products. Crowd testing provides the most flexible, fast, and cost-effective solution to test a digital product using variety of real devices, anywhere in the world by real-people (vetted) under real-world conditions.
We help our clients sleep better knowing they can launch their digital product with confidence, convinced it was well tested by real users, in their actual target market and it’s bug-free
A Complete, End-to-End, Software QA Testing Solution for Digital Products
Ubertesters offers the entire package of all services under “one-roof” and with a single account manager that is familiar with the customer’s needs. The company is blessed with the DNA of superior customer service and support. Their project managers understand its clients’ requirements, help them with the test documentations, and respond to them quickly. The company has a more flexible business model and more affordable to allow medium companies and startup to find their best testing package.
Ran Rachlin, Success Enabler behind Ubertesters
Ran Rachlin, Co-founder & CEO of Ubertesters, has massive global experience, managing and leading new initiatives from inception to implementation and significant sales as well as managing large global organizations in different countries.
Prior to Ubertesters, Ran was the CEO in General Engineers (The Israeli distributor of GE), Mul-T-Lock, and Silicom Inc (NASDAQ: SILC). Ran also holds an MBA degree with honors. Ran brings to the company his experience in management and business development and acts as a mentor to the team on their way to success. Ran is a speaker in several industry events and is known for his unique view of the QA and testing world.
Passion and Integrity for Business Success
For Ran, the first key value in the early days was passion. “I, my co-founder, and the first team members had a true passion and a desire to build something valuable and innovative to address true customer’s needs. Additional value is true ‘commitment to customers’. We truly believe in the ‘customer’s first’ approach. We put the needs and requirements of the customer ahead of anything and everything else. Then, we measure the customer satisfaction levels to determine our success,” said Ran and added, “I believe that integrity should be both with clients and internally with team members. The outcome is a great market reputation and employee satisfaction.”
Prior to creating Ubertesters, Ran held several executive positions, thus, Ubertesters was his first entrepreneur adventure. “I can proudly say that the main key achievement was ‘creating something from nothing’. It was a dream that with hard work became a reality. Other key achievements were reaching the first 100 clients and turning a profit. It was an incredible feeling when you start generating more money than you’re spending. Further, building a culture I can be proud of, is also something I consider a key achievement.”
Retaining a Culture of Accountability and Recognition
The company believes in accountability and recognition. All employees must be accountable for achieving their goals and the company goals. And the leader must notice their work and either hold them accountable when underperforming or recognize a job well done. They also build a culture that is based on “make it fun. “I strongly believe that most people look for room to grow. Once a year we have a process of analyzing the potential of each employee vs. their readiness for growth. Once we identify the employees that can grow to the next level, we start investing in their training and development. Parallel to that we offer an internal mentoring and assign a mentor to these ‘stars’ so that they can learn from the best. Then, once we feel they are ready – we offer them a new position or a special task, “said Ran.
Success Pillars: Solid Vision, Good Execution, and Exceptional Service
Solid vision, good execution, and exceptional service are the three pillars for our success. In the early days Ran setup a clear vision of where they want to be and how they could get there. Also, building a team of very talented, hardworking individuals that had a true desire to execute the vision well. Finally, once they started selling the service, there was no compromise on excellent and superior customer service. The best evidence is the large number of loyal customers that are using their services for several years and are extremely happy with them.
Two-Way Communication Connects Brand with Consumers
“The first thing is “listen to your client’s needs”. It’s easy to fall into the trap that many companies fall into where they think they know what is best for the client. I strongly believe in a two-way communication channel. Speak to the client frequently, ask them for feedback, get to know them well, and ask them what else they need. Then, focus on exceptional communication. Address the client questions or complaints in a timely and effective manner. Lastly, maintain a positive attitude and deliver more than you promise, “opined Ran.
Future Goals
Ubertesters will continue to grow through creativity, invention, and innovation. They will continue to put the ‘voice of the customer’ in the center, listen to their customer’s needs, and add new exciting features to their QA management platform. Besides, they will continue to enlarge their community of global QA testers to allow their crowd testing services to serve clients all around the world while making sure their testers can earn money in their free time. A special future feature – They will add the ability to conduct load testing by year end.
Covid-19 impact
Covid-19 had a positive impact on Uberteters. Its crowd testing services and offshore services of remote QA teams fall under the ‘outsourcing’ category.” During the Covid-19 crisis, many companies decided to reduce their head-count and many QA people were let go or went on unpaid leave. However, since new products keep coming out, there is still a need to perform testing and QA activities. Thus, our customers can rely less on in-house QA teams and come to us to use our outsourcing QA services,” evinced Ran.
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